kheli's Privacy Policy

kheli is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to all users of the kheli website, mobile application, and related services.

By registering on this platform or beginning to use its services, you are considered to have agreed to the terms of this privacy policy. For details on other conditions of use, please read our Terms and Conditions, which cover everything from account registration to transactions.

kheli does not knowingly collect information from anyone aged 18 or below. This platform is intended solely for individuals aged 21 or above.

2.1 Registration and Identity Information

The information you provide when opening an account includes:

• Full name
• Date of birth
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Identity Verification Information

To ensure platform security and for account verification purposes, we may collect government-issued identity document details, such as your National ID (NID) or passport information. This information is used solely for the purpose of confirming your identity.

2.3 Financial Information

To process deposit and withdrawal transactions, your mobile banking account details (such as your bKash, Nagad, Rocket, or Upay number) are collected. Your full account number or PIN is never stored.

2.4 Technical and Usage Information

During each session on the platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Time and duration of page visits
• Cookie and local storage data
• Gaming and betting activity logs

kheli uses your information only for the purposes described below:

3.1 Service Operation and Account Management

Your information is essential for creating and managing your registered account, processing deposit and withdrawal transactions, providing bonuses and promotional offers, and running gaming activities.

3.2 Security and Fraud Prevention

Your information is used to prevent unauthorised access to accounts, detect fraudulent transactions, and maintain the overall security of the platform. kheli uses SSL encryption technology to keep all data transfers secure.

3.3 Customer Support

When providing customer support via live chat or email, your account information is checked so that assistance can be given quickly and accurately.

3.4 Platform Improvement and Analysis

Anonymous statistics are used to improve the overall user experience, make decisions about adding new games or betting options, and analyse platform performance.

3.5 Communications and Notifications

Important account-related notifications, security alerts, and promotional information may be sent to your registered mobile number or email.

kheli does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following situations:

• Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information needed to verify transactions.
• Technology service providers: Specific technical information is shared with trusted technology partners for server hosting, data storage, and cybersecurity purposes.
• Legal obligations: Relevant information may be provided in response to a court order or a lawful request from a law enforcement authority.
• Game providers: Studios such as Pragmatic Play, PG Soft, JILI, and Evolution may receive limited session data to operate gameplay, but not identity information.

When information is shared in the above cases, the relevant party is required to guarantee the confidentiality of that information.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files that a website stores in your browser. kheli uses cookies for the following purposes:

• Maintaining login sessions (for the "remember me" feature)
• Saving language and display preferences
• Ensuring continuity of gaming sessions
• Analysing site performance

5.2 Cookie Controls

Cookies can be disabled from your browser settings, but doing so may disrupt some platform features, particularly login and gaming session management.

kheli takes multiple technical measures to keep your information secure:

• SSL/TLS encryption used for all data transfers
• Passwords stored using one-way hashing
• Data access restricted to a limited number of staff
• Regular security audits and updates
• Suspicious activity detection systems

Even after your account is closed, information required for financial and legal reasons may be retained for a specified period.

You have the following rights regarding your information on the kheli platform:

7.1 Right to View Your Information

You can log in to your account to view your stored personal information. For additional information, contact the support team.

7.2 Right to Correct Your Information

If there is an error in your name, mobile number, or email, you can request a correction via live chat or email.

7.3 Right to Close Your Account

If you no longer wish to use the service, you can request account closure through support. Self-exclusion and temporary suspension options are also available under responsible gaming — see the Responsible Gaming Guidelines for details.

7.4 Right to Stop Promotional Communications

If you do not want to receive promotional emails or messages, use the unsubscribe option or let support know. However, essential account-related notifications cannot be stopped.

kheli strictly prohibits providing services to anyone under the age of 21. Age is verified at registration, and identity documents are checked in cases of doubt. If an account belonging to a minor is identified, it is immediately closed and the associated information is deleted.

If the kheli platform contains links to any third-party websites, kheli is not responsible for the privacy policies of those sites. It is recommended that you read the privacy policy of any payment gateway or game provider site before visiting it.

This privacy policy may change at any time. For significant changes, a notification will be sent to your registered email or mobile number. Continuing to use the platform after any change will be considered as your agreement to the updated policy. You can visit our FAQ section for answers to common questions.

If you have any questions, suggestions, or complaints about this privacy policy, please contact us. We provide support in Bengali and English 24 hours a day, 7 days a week.