Responsible gaming commitment — your safety is our priority at kheli
kheli believes that betting should be an enjoyable experience, but it must always be controlled and informed. On this page you will find guidance on how to keep your play within limits, which signs to watch out for, and where to get help if you need it.
Stay in control
Set limits, take breaks, seek help when needed — that is a sign of strength, not weakness.
What does responsible gaming mean?
Playing online betting or casino games is not a problem in itself — problems arise only when it goes out of control. Responsible gaming means keeping betting as entertainment and not using it to relieve financial or emotional stress.
kheli's Terms and Conditions clearly state that the platform is for individuals aged 21 or older only. Participation by minors is strictly prohibited. If a minor in your household could potentially access this platform, please keep your account secure and make it a habit to log out.
To build healthy habits, ask yourself a few questions: Am I playing for fun or to chase losses? Am I going beyond my set budget? Am I letting betting affect my family or work? If the answer to any of these is "yes", it is time to stop. You can also read our About Us page to learn more about us.
Remember, betting is a game of skill and chance — it is not a guaranteed source of income. There is no certainty of winning any bet. So always bet only an amount that, if lost, will not put pressure on your daily life.
Tools to protect yourself
kheli gives you full control over your own play. Use these tools and stay safe.
Set deposit limits
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it will not be possible to deposit beyond that amount.
Session time limits
Set a maximum duration for each session. Once the set time is up, the system will automatically alert you.
Self-Exclusion
Keep your account closed for a set period — from one week up to permanently. This step is easy to take and comes into effect immediately.
Loss limit
Set a maximum loss amount per day or week. Once that limit is reached, no further bets can be placed — the account will automatically go into a pause.
Cooling-off break
Take a break from playing for a few hours or a few days. During this time you will not be able to log in to your account, removing the opportunity to bet on impulse.
Request direct support
Contact kheli's 24/7 live chat to learn more about any tool or to activate it. Support is available in Bengali and English.
Do not ignore these signs
Betting problems develop gradually. If any of the signs below appear in you or someone close to you, take them seriously.
Exceeding your budget
Betting with borrowed money or money set aside for essential expenses — this is a clear warning sign.
Trying to chase losses
Repeatedly betting to recover previously lost money and falling into a cycle of even greater losses.
Strained relationships
Hiding betting from family or friends, or prioritising playing over spending time with them.
Loss of control
Being unable to stop even when you want to, or repeatedly deciding to play "just one more time".
If these signs appear, do not delay — take action immediately. Our FAQ section has answers to common questions about self-exclusion and setting limits. Seeking professional help is not a weakness — it is a brave and sensible decision.
What kheli ensures
Age verification
Age verification is mandatory when opening an account. No one under 21 can register under any circumstances.
Data protection
Your personal and financial information is kept secure through SSL encryption.
24/7 support
Live chat or email support in Bengali is available at any time of day or night.
Control tools
Limit setting, breaks and self-exclusion are available to everyone, free of charge.
Where to get help when you need it
Seek support before the problem grows. For yourself or someone close to you — use these channels.
kheli live chat
Speak directly with our support team 24 hours a day, 7 days a week. You can reach us in Bengali. Self-exclusion or any limit-setting request is processed immediately.
Email support
If you prefer to make a written support request, contact us by email. Our team responds in Bengali and English, and full confidentiality of your matter is maintained.
Family and professional advice
Talk to a trusted family member or friend. If needed, seek support from a professional mental health specialist or counsellor — various government and private organisations in Bangladesh provide this counselling service.
Keeping children and teenagers safe
kheli is an adults-only platform. No one under 21 can open an account or play any game on this site under any circumstances. We take our age verification process very seriously.
If there are children or teenagers in your household, you can take some precautionary steps:
- Never share your kheli account password.
- Always log out after use.
- Disable browser password saving on your device.
- Use parental control software on your device if needed.
- Have an open conversation with children about betting and casino games.
If you suspect that a minor has used your account, notify our support team immediately.
Tips for betting in a healthy way
Set your budget before you play and stick to it.
Decide on a time limit for each session in advance.
Avoid betting when you have been drinking or are tired.
Do not treat winnings as guaranteed income.
Take regular breaks and spend time on other hobbies and activities.
Keep a monthly record of your play — review how much time and money you are spending.